Privacy Policy

We collect information you provide directly and information generated as you use our services:

• Account details — name, email, phone number, and password.
• Shipment details — pickup and delivery addresses, recipient information, item descriptions, weights, and declared values.
• KYC and compliance documents — identity documents (e.g., passport, Aadhaar, PAN) and related metadata, where required for customs clearance.
• Payment information — processed by our payment partners; we do not store full card or bank details.
• Usage and device data — IP address, browser type, pages viewed, and diagnostic logs.

We use your information to provide and improve our services, including to:

• Process shipments, calculate pricing, and coordinate pickup, customs, and delivery.
• Verify your identity and comply with customs and anti-fraud obligations.
• Communicate order updates, respond to support requests, and send service notices.
• Detect, prevent, and investigate fraud, abuse, and security incidents.
• Meet legal, tax, and regulatory requirements.

Cross-border shipping requires identity verification. KYC documents are stored in access-controlled, private storage and are used solely for customs clearance and regulatory compliance. Access is limited to authorized personnel and is logged.

We share information only as needed to operate our services or as required by law, including with:

• Logistics and courier partners, warehouses, and customs authorities to fulfil your shipment.
• Payment processors to complete transactions.
• Service providers (e.g., communications, analytics, hosting) bound by confidentiality obligations.
• Authorities where disclosure is legally required.

We do not sell your personal information.

We retain personal and shipment data for as long as your account is active and as needed to provide services, resolve disputes, and meet legal, customs, and tax retention requirements. Compliance records may be retained for the period mandated by applicable law.

We use industry-standard safeguards including encryption in transit, access controls, row-level database security, and audit logging. No method of transmission or storage is completely secure, but we work to protect your information and to notify you of material incidents where required.

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may object to or restrict certain processing. Some data (e.g., customs and tax records) may be retained where we are legally required to keep it. To exercise your rights, contact us using the details below.

We use essential cookies to keep you signed in and to operate core features, and limited analytics to understand and improve usage. You can control cookies through your browser settings; disabling essential cookies may affect functionality.

Because we ship across borders, your information may be processed in countries other than your own, including Bharat and the destination country of your shipment. We take steps to ensure such transfers are protected as required by applicable law.

We may update this policy from time to time. Material changes will be posted on this page with a new “last updated” date, and where appropriate we will notify you directly.